Frequently Asked Questions
Everything you need to know about your order and our legendary rock apparel.
What is the typical shipping time for Van Halen merchandise?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
How do I know which size to order?
We provide a detailed size chart on every product page. Our apparel generally follows standard US sizing. If you are between sizes, we recommend sizing up for a more comfortable, classic rock fit.
What is your return policy for apparel and accessories?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and in their original packaging with tags attached.
Do you ship internationally?
Yes, we ship our official merchandise worldwide. Please note that international customers are responsible for any customs duties or import taxes imposed by their local government.
How should I care for my graphic tees to prevent fading?
To preserve the high-quality prints, we recommend washing your garments inside out in cold water and tumble drying on low heat or air drying.
Are these official Van Halen products?
Yes, every item in our store is 100% officially licensed Van Halen merchandise, ensuring high-quality materials and authentic designs that honor the band's legacy.